Hello! I'm sorry to hear about the situation with your friend subscribing to Brave Browser + VPN and getting automatically billed after the trial period. When it comes to refunds for subscriptions or in-app purchases, it ultimately depends on the policies of the app or service provider.
Here are some general steps your friend can try to request a refund for the subscription:
1. Contact Customer Support: Your friend should reach out to the customer support team of Brave Browser or the VPN service. They can usually be contacted through the app itself or their official website. Your friend should explain the situation and request a refund.
2. Check the Refund Policy: Your friend should also check the refund policy of Brave Browser and the VPN service to see if they are eligible for a refund. Some services offer a certain grace period for refunds after auto-billing.
3. Request a Refund through the App Store: If your friend made the subscription through an app store like Google Play Store or Apple App Store, they can request a refund through the store's platform. They usually have a process in place for refund requests.
4. Be Polite and Persistent: When contacting customer support, it's important to be polite and persistent. Sometimes, escalating the issue or speaking to a supervisor can help in getting a refund.
It's important to act promptly when seeking a refund, as some services have a limited window for refund requests. I hope your friend is able to resolve this issue and get a refund. If you need further assistance, feel free to ask!