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Past Due Accounts
An account is considered past due if:
- A credit or debit card is declined on the 1st of the month.
- A PayPal account runs out of funds and there is no other payment method on file.
If there is another payment method on file the account will still be considered past due, and the card will be charged for the unpaid balance on the 1st of the month.
Once an account is past due:
- We will send an email to the account owner.
- You can log into your account to add new payment methods.
- You will not be able to create new resources.
- Your existing resources will continue to run.
- You have 21 days to pay the balance before your account is suspended.
Once the account is suspended:
- We will send an email titled “Server Termination Urgent” to the account owner.
- Your resources will be powered down.
- Logins will be disabled and you will be redirected to the payment page.
- You will have 14 days to pay the balance.
If you do not pay the balance within 14 days after suspension, all the resources in the account will be permanently deleted and cannot be recovered.
If wala dyan. consult their team, create a support ticket
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