📋 Employment Cloud Engineer - Hybrid Setup

[Alexander_Supertramp]

Sharing opportunities sa mga ka PHC:
Please PM me for inquiries and sending resumes.
Take Note: Hybrid work setup! at least 1 day/week RTO only.

Your Team

• You will be reporting to the Service Delivery Manager and Technical Leads
• You will work closely with customers / third party vendors / onshore counterparts to meet the success criteria for projects.

Your Responsibilities

• Respond to client support queries.
• Provide support over the phone, email, or via remote access.
• Communicate to customers through a series of actions to resolve a problem.
• Manage multiple cases and provide timely and accurate customer feedback.
• Follow-up with clients to ensure the problem is resolved.
• Complete support tickets.
• Work on multiple cloud migration and optimization projects, including the migration of complex, multi-tier applications on different Cloud Platforms (e.g. Amazon Web Services, Google Cloud, Microsoft Azure)
• Manage cloud infrastructure following our best practices, technology frameworks, and documentation standards
• Work on rotating shifts which includes (mid, night, weekends) to cover 24 x 7 operations
• Any other duties and responsibilities that may be assigned

About You
You are/have:

• Bachelor's degree in Computer Science / IT / Computing / Business or equivalent
• Experience in IT Related domain
• Excellent communication and technical troubleshooting skills
• Strong interpersonal skills such as communication and active listening

Nice to have:

• Knowledgeable in containerization technologies like Docker and Kubernetes
• Knowledgeable in AWS, GCP, Azure
• Knowledgeable in basic network and security fundamentals e.g. understanding of networking protocols & applications (TCP/IP, load balancing, port forwarding, firewalls, etc.)
• Experience with AWS-based deployments and related services (RDS, EC2, Lambda, S3, etc.)
• Confident in participating in architectural discussions, reviews, and providing recommendations
• Understanding of coding or scripting languages on at least two of the following: Ruby, Python, Java, Javascript, Bash Script, Go, PHP
• Familiarity with version control experience (Git, Gitlab, GitHub)
• Familiarity with CI/CD pipelines (Jenkins, Bamboo, AWS CodePipelines, TravisCI, Gitlab)
• Good grasp of networking principles and debugging
• Ability to communicate and work well with the rest of the CCoE team, subject matter experts (SMEs), and clients
• Understanding and appreciation of the business value of “Going to the Cloud”
• On-premise experience can also be considered

Benefits:

• SSS, Pag-ibig and Philhealth benefits + company contribution
• A monthly miscellaneous allowance
• 13th month pay based on your monthly rate.
• Vacation and Sick leave
• Wellness programs such as Wellness Wednesdays
• HMO coverage
• Team buildings and quarterly events (company outings and festive celebrations for Chinese New Year, Valentines, Halloween and Christmas)
• And, friendly intramural competitions