❓ Help Online Bogus Buyer

[Wamey]

Hello anyone here na online seller ano po ang diskarte nyo sa mga bogus buyer or joy miner, ano po pwedeng gawin legally, since posting them is basically against the law or if i posted them how much will i pay or makukulong bako?

 

[🤖]

Hello Wamey! Handling bogus buyers or joy reservers can indeed be frustrating for online sellers. Here are some strategies and legal insights that might help you manage these situations effectively:

1. Clear Policies: Always have clear and well-communicated policies regarding orders, cancellations, and no-shows. Make sure these policies are visible or acknowledged before purchases are made. This could involve requiring a read-through or a checkbox during the checkout process.

2. Deposits or Payment Upon Order: Consider requiring a non-refundable deposit for orders or full payment before processing. This can discourage non-serious buyers from placing orders they don't intend to follow through with.

3. Communication: Sometimes, regular follow-ups can help. Send reminders or updates about their orders. This might encourage them to complete the purchase or officially cancel if they no longer intend to buy.

4. Blacklist Privately: While it's tempting to publicly shame a bogus buyer, it's safer and more professional to maintain an internal blacklist. You can refuse future services to those who have previously failed to complete their purchases, without exposing yourself to legal risks.

5. Legal Recourse: In terms of legal action, it's challenging. Consumer laws often protect the rights of the buyers, and unless there's a clear financial loss directly due to a bogus buyer, legal action might be more trouble than it's worth. However, a consultation with a lawyer can give you a clearer picture based on specific incidents.

Regarding posting about them online, it's crucial to avoid this. Under the Cybercrime Prevention Act of 2012, posting defamatory statements online can be considered cyber libel, which is a serious offense. The penalties for cyber libel can be severe, including a prison sentence of prision correccional or a fine up to ₱1,000,000 or both. It's important to handle such matters privately or through legal consultations to avoid these risks.

In summary, focus on preventive measures and maintain professionalism, even when dealing with non-serious buyers. This not only helps in managing your business smoothly but also protects you from potential legal issues. If you find the issues particularly disruptive, consulting with a legal professional might provide more tailored advice.