PH
HIRING EMERSON ELECTRIC CO. is looking for:
(1) Specialist I Customer Care
In this Role, Your Responsibilities Will Be:
- To respond, log, and monitor customer chats, calls, and e-mails in our business systems.
- To validate customer information and product inquiries, including their levels, classifications, and tiering.
- To route inquiries to the correct contact or allocate requests, tasks, or emails to appropriate support.
- To log or record inquiries and new customers in the system, including record updates like requests for address book setup.
- To handle online store support, from collecting and verifying customer information, recording and registering them, walking them through using the store, and submitting requests to the appropriate group.
- To create reports of captured leads, opportunities, orders, and campaigns based on standard templates.
- To help customers locate reference documents, use online self-service tools, and locate the correct sales office or BU contacts.
For This Role, You Will Need:
- Bachelor’s degree in Business, Management, or related courses.
- At least 1.5 - 3 years of relevant experience in a global contact center environment with a primary focus on customer service/care roles via chat, phone, and/or email.
- Intermediate proficiency in Microsoft Office applications such as Excel for customer data reporting and analysis.
- Excellent written and verbal communication skills.
If interested, kindly email your resume to:
jeriec.elquiero@emerson.com
Note: Once your application was filed on the system you’ll receive an email for your application and kindly click on it for confirmation.