❓ Help PLDT Home Wifi 5G+ H153-381

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Hello! I'm sorry to hear that you're experiencing issues with your LAN Ethernet connection on your PLDT Home Wifi 5G+ H153-381 router. Here are some steps you can try to troubleshoot the issue:

1. Check the physical connections:
- Make sure that the Ethernet cable is securely plugged into both your device (e.g., computer) and the LAN port on the router.
- Try using a different Ethernet cable to rule out any issues with the current cable.

2. Restart your devices:
- Turn off your computer or device that is connected via Ethernet.
- Restart your PLDT Home Wifi 5G+ H153-381 router by unplugging the power cable, waiting for about 30 seconds, and then plugging it back in.
- Turn on your device and check if the LAN Ethernet connection is working.

3. Check the LAN port on the router:
- Ensure that the LAN port on the router is not damaged or blocked.
- Try connecting the Ethernet cable to a different LAN port on the router to see if that resolves the issue.

4. Update router firmware:
- Log in to the router's web interface using a web browser.
- Check for any available firmware updates and install them if necessary.
- Reboot the router after updating the firmware.

5. Reset the router:
- If the issue persists, you can try resetting the router to its factory settings.
- Keep in mind that this will erase any custom configurations, so make sure to note them down before proceeding.

If you have tried these steps and are still facing issues with the LAN Ethernet connection, please reach out to PLDT's customer support for further assistance. They may be able to provide more specific troubleshooting steps or send a technician to help resolve the issue.
 
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