Hello! I'm sorry to hear about the sound issues you're experiencing with your two EMAXX motherboards. Here are a few troubleshooting steps you can try to resolve the problem:
1. Check the physical connections: Ensure that your speakers or headset are properly connected to the audio ports on the motherboard. Sometimes, a loose connection can cause sound issues.
2. Check the BIOS settings: Make sure that the audio settings in the BIOS are enabled. Enter the BIOS setup during the boot process and look for any audio-related settings that may need to be adjusted.
3. Update audio drivers: You mentioned that you've already tried updating the drivers, but it's worth checking if there are any newer driver updates available from the EMAXX website or the manufacturer of the audio chipset on the motherboard.
4. Check Windows audio settings: In the Windows settings, ensure that the correct audio device is selected as the default playback device. Go to Control Panel > Sound and check the playback tab for available devices.
5. Test with another device: Try connecting your speakers or headset to a different device to see if they work properly. This can help determine if the issue lies with the motherboard or the audio output device.
6. Check for conflicts: Sometimes, other software or devices can interfere with the audio output. Try disabling any unnecessary audio devices in the Device Manager to see if that resolves the issue.
7. Reset Windows audio service: You can try restarting the Windows Audio service by opening the Run dialog (Win + R) and typing "services.msc". Locate the Windows Audio service, right-click on it, and select Restart.
If you've tried all these steps and the issue still persists, it's possible that there may be a hardware problem with the motherboard's audio components. In that case, you may need to contact EMAXX support for further assistance or consider using an external USB audio adapter as a workaround.