PH
You know those people, in dealing with them, you can never really win. They always have the last word, and they care more about themselves than anyone else.
Here's why they will never apologize. When you are more aware of what motivates them, they will not have power over you.
1. They can't admit their room. They are so defensive that they build a wall around them.
2. They can empathize with how their actions affect you.
3. Even if they know their wrong, they don't want you to get the upper hand.
4. They see the words "I'm sorry," as a sign of weakness. (Of course, you and I know that being able to apologize is a strength).
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