Mas mabilis way po tawag ka sa 2882 at kakausapin mo yung representative nila. Eveverify nila credentials mo thru asking your full name, bday, address last account activity. After mo maverify papaassist ka na ipachange MPIN mo yung locked gcash account mo then magsesend sila ng temporary MPIN which is 5 mins lang. So dapat mong gawin pag nagsend na sila ng temp mpin. E log in mo agad gcash mo then change MPIN. Hope na makatulong