Error message: "Sorry, we can't complete your purchase at this time" during connection process.
If your PayPal Business account uses an address in Brazil, Israel, India, or Japan,
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Error message: "We're sorry, we weren't able to set up preapproved payments at this time. Please try again later."
This message appears when your PayPal Business account email address is linked to a PayPal Personal account. The Personal account may have a billing agreement saved that shares credit card information with the Billing account. This can cause the connection to fail.
To resolve this:
- Log into your PayPal Business account.
- Click Profile, then click Profile and settings.
- Click Update Email on the bottom-left corner of the page.
- Locate your personal email and click Remove.