sira na po yung modem. papalitan nyo na po. actually the best way to get rid of pldt modems is to buy a 3rd party one. like netgear. all you have to do is contact pldt customer support and ask for your ppp credentials. dahil gagamit ka ng ibang modem. kapag sinabi nila hindi magwowork ang ibang modem. niloloko ka lang nila.basta alam mo lang ppp creds mo at corrent ang password binigay magwowork ang 3rd party modem mo.