❓ Help Am i blocked???

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So kanina bumili ako ng sim. At may nakita akong ehi na sabi no capping so I tested it.

So far, umabot ako hanggang 5gb after nun. Biglang nag disconnect at ayaw na mag on data ng smart. Pero sa ibang sim okay naman.

Am I blocked? If blocked nga, Hindi na ba ma uunblock?
 
Ma unblock pa. Hi there, Fujiko. We’ve checked your account. Our system has detected your number to have irregular usage on your device which may be an offense to Smart’s policies/terms and conditions. We suggest that you send us a written complaint letter with your signature and contact number in it saved in PDF together with a photocopy of your valid government ID with picture and signature. Our investigation officer will call you as soon as they receive your documents within 72 hrs. We appreciate your cooperation. Yan sabi ng tatalinong mga hunghang
 
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Fujiko

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