PH
MANILA, Philippines – Microsoft apologized for the global Outlook outage, citing that a technical issue was the cause and that the issue has been resolved.
“We are deeply sorry for the disruption this incident has caused our customers and partners,” began the statement.
“This was a technical issue not related to cyber or AI / agents. The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions.”
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Nearly 24 hours of outage
On November 12, everyday users noticed that they could not access Microsoft Outlook.
It took nearly 24 hours before Microsoft announced that Outlook had been restored, however businesses and industries were deeply affected by the outage. Around 74 countries were reportedly affected.
“Given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration. We will provide a full post-incident report once our review is complete,” ended the statement.
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Date posted: Sat, 14 Nov 2026 15:36:04 PST