💡 Trivia "Free Shipping" Can Change Buying Decisions

Beatriz9

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Many shoppers are willing to add extra items to their cart just to qualify for free shipping.

Research has shown that people often perceive free shipping as a better deal than an equivalent discount. Retailers know this and frequently set minimum purchase amounts.

This strategy increases the average order value while giving customers the feeling of saving money. The word "free" has a powerful effect on decision-making. Sometimes, saving on shipping leads to spending more overall.



© Harvard Business Review
 

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