tapos mo na bayad yung previous loan pero hindi pa rin nagre-reflect yung gloan mo, try mo i-reach out yung support nila sa app o sa help center kasi sila lang talaga capable mag-reset ng status mo, wag mong i-force kasi baka ma-flag yan as spam o issue, sabi nila minsan may delay sa system so be patient pero kung matagal na talaga, message mo sila with proof of payment para ma-prioritize