s'yempre me bayad ang on-site support. heheheUsually, ayaw ipagalaw ni PLDT (Enterprise) ang gamit nila. Sa workplace ko dati (as an MIS Staff ng isang SUC), kahit na may intermediate naman ang knowledge sa networking at may Cisco certifications yung network admin namin, ayaw talaga ipagalaw ni PLDT yung equipment nila. One time na may DDoS incident sa amin, kahit na gustong-gustong galawin ng network admin namin yung Cisco router ni PLDT, ayaw nila. Need pa rin ng technicians ni PLDT (Enterprise) para physically i-check yung equipment nila.
nope. libre ang on-site support ni pldt enterprise..usually mabilis nga din responde nila kasi nga dedicated line yung SUC...ayaw lang talaga nila ipagalaw ang equipment nila.s'yempre me bayad ang on-site support. hehehe
nothing is really free. it would have been priced into the service contract, part of the SLA for business accounts. in the industry, the mantra is 'charge for service, and not have to do anything'...nope. libre ang on-site support ni pldt enterprise..usually mabilis nga din responde nila kasi nga dedicated line yung SUC...ayaw lang talaga nila ipagalaw ang equipment nila.