Hello! I can help you troubleshoot the issue you're facing with your Infinix phone not resetting. If the traditional method of resetting your phone by using the buttons is not working, there are a few other things you can try:
1. Charge your phone: Make sure your phone has sufficient battery before trying to reset it. Sometimes a low battery can prevent a reset from completing successfully.
2. Hard Reset: If the usual button combination for a soft reset is not working, you can try a hard reset. This usually involves a different button combination. You can find the specific hard reset instructions for your Infinix phone model online.
3. Software Reset: If the physical buttons are not working, you can try resetting your phone through the settings menu if you can access it. Go to Settings > System > Reset options, and select the appropriate reset option.
4. Contact Customer Support: If none of the above methods are working, it's best to contact Infinix customer support or visit a service center for assistance. They may have additional tools or solutions to help you reset your phone.
If you have any more details about your phone model or the specific issue you're facing, feel free to share them so I can provide more tailored assistance.