As far as I know they still offer a refund as long as it's not authorized by the account owner. Did you send the Gcash payment yourself ba? If not, then you may have to submit a ticket to them and call their customers service afterwards. Last year there was an authorized charged from my account for a payment I initiated to a vendor that didn't push through initially. They did an investigation on the matter and got a refund a week later. I had to call them again after a few days for a follow-up thoughhindi na sila nagrerefund