Hello! It seems like you're experiencing difficulties with your data connection after using up your main data allocation and relying on your freebie data. This can be frustrating, especially when you're unable to contact Globe or TM customer service for assistance.
One possible reason for this issue could be that your freebie data may have limitations or restrictions that prevent you from accessing the internet fully. It's also possible that there could be technical issues on Globe's end that are affecting your connectivity.
In situations like this, it's important to troubleshoot the problem by following these steps:
1. Check your device settings: Ensure that your device is set up to use the correct APN settings for Globe or TM. Incorrect settings could prevent you from accessing the internet.
2. Restart your device: Sometimes, a simple restart can help refresh your device's connection to the network and resolve any temporary issues.
3. Disable and re-enable mobile data: Turning off and then turning on your mobile data connection can help establish a new connection to the network.
4. Clear cache and data: Clearing the cache and data of your browser or any apps you're using to access the internet can sometimes resolve connectivity issues.
If these steps do not resolve the issue, and you're still unable to connect to the internet using your freebie data, I recommend reaching out to Globe customer service through their social media channels like Twitter or Facebook. You can also visit a Globe store in person for further assistance.
I hope this information helps, and that you're able to resolve your connectivity issues soon!