Hello! I'm sorry to hear about the trouble you're having with your modem activation. It sounds frustrating that even after trying the troubleshooting steps advised by customer service and having the modem replaced by a technician, the issue still persists.
Here are a few additional steps you can try to help with the modem activation issue:
1. Check Physical Connections: Make sure all cables are securely connected to the modem and the wall outlet. Sometimes a loose connection can cause activation issues.
2. Verify Account Information: Ensure that the account information provided to the customer service representative matches the details required for activation. Any discrepancies can cause activation problems.
3. Contact Customer Service Again: If the issue persists, consider reaching out to customer service again and providing them with details of the troubleshooting steps you have taken so far. Request for a more thorough investigation into the activation issue.
4. Check Service Status: Inquire about any service outages or maintenance in your area that could be affecting the activation process. Sometimes network issues can delay activation.
5. Escalate the Issue: If the standard customer service representatives have not been able to resolve the problem, ask to escalate the issue to a higher level of support or a supervisor who may have more expertise in resolving activation issues.
If none of these steps resolve the problem, it might be helpful to seek assistance from a more technical support team or consider switching to a different internet service provider if the activation issues persist. I hope this information helps and that you can get your internet connection up and running soon. Good luck!
PH