Important Announcement: Transition from cPanel to DirectAdmin
Posted on 10/15/2024
Dear Valued Customers,
We hope this message finds you well. We want to inform you about an important change regarding our hosting services, particularly for those of you currently utilizing cPanel as your control panel.
- Transition to DirectAdmin
Due to a significant price increase from cPanel, we have made the difficult decision to transition all clients using cPanel to DirectAdmin. This change is necessary for us to continue providing you with reliable service while maintaining our commitment to affordability. We understand that this transition may be frustrating. We have consistently faced rising costs from cPanel since the introduction of our packages, and despite our efforts to maintain the lowest profit margins to stay competitive, we find ourselves in a position where adaptation is essential for our survival. As a token of our appreciation for your understanding, if you choose to remain with us, you will receive a complimentary one-month extension on your affected subscription.
- Automated Migration
The migration process to DirectAdmin will be automated; however, we cannot guarantee that it will be entirely error-free. We strongly recommend that you create your own backups before the migration takes place. To ease this transition, our cPanel server will remain accessible for at least one week after the migration, allowing you time to access and move your files to the new server. If you encounter any difficulties during this process, please open a support ticket, and our team will assist you.
- Timeline for Migration
While we do not have specific dates for the migration at this moment, we anticipate that it will occur within this month. Rest assured, we will notify you via email at least one week in advance with detailed information about the migration process.
- Changes to cPanel Orders
Effective immediately, we will no longer accept new orders for cPanel packages. Additionally, any unpaid invoices related to these packages have been cancelled.
We appreciate your understanding and support during this transition. Our goal is to continue providing you with high-quality services while adapting to industry changes. If you have any questions or concerns, please feel free to reach out to our support team.
Thank you for being a valued part of our community.
Best regards,
You do not have permission to view the full content of this post.
Log in or register now.