Method 1–
I would have you check if the issue persists in
Safe Mode.
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Note: Make sure you get the computer back to
Normal Mode after performing all the troubleshooting steps.
Method 2-
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Additionally, you may refer the article-
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Note: Applies to
Windows 7 as well.
Performing a
System Restore will undo any changes made on your computer earlier. You may also lose unsaved information as well. Proceed at your own risk
.
Make sure you back up all the data on the computer before performing a
Clean Installation to avoid
loss of
data.
Do get back to us and let us know the status of the issue by your next post or in case you need further assistance.
references:
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