❓ Help First Time Call Center

[chrkh]

Hello po! As stated nga po first call center job ko po sa company na A nagsisimula at A rin ang dulong letra hahaha.

baka po may tips kayo jan na sana alam niyo nung pinasok niyo yung industry hehe. anything will do po!

 

[Saint Sinner]

Hi po. Bpo din po ako and 4 yrs. na ano po pala gusto mo malaman ?

 

[chrkh]

Hi po. Bpo din po ako and 4 yrs. na ano po pala gusto mo malaman ?

Hello po! Wow 4 years grabe po ang galing niyo (

Ano po ang typical work day (or night since us time zone hehe) sa call center? Tsaka ano po sa tingin niyo yung mga dapat iwatch out sa work aside from violating the rules? Last na po pala hehe ano po pinaka useful na tip niyo kahit training palang?

 

[Saint Sinner]

Hello po! Wow 4 years grabe po ang galing niyo (

Ano po ang typical work day (or night since us time zone hehe) sa call center? Tsaka ano po sa tingin niyo yung mga dapat iwatch out sa work aside from violating the rules? Last na po pala hehe ano po pinaka useful na tip niyo kahit training palang?

Let me guess the company. Alorica ? Been there for 1 yr. Handled AT&T telco account.

If first time mo you just have to show your trainers na willing ka magwork sa BPO, show them your eagerness. Tapos confidence lang, since nakapasa ka na naman. Syempre may mock call yan. Always compose yourself. Pag-aaralan nyo rin yung do's and don'ts sa company and sa account na papasukan mo. You need to multitask as well during mock call or assesment/certication kasi ige-gauge din kayo dyan.

Anyway ano pala account mo baka mabigyan kita tips. baka alam ko account na hawak mo.

 

[chrkh]

Let me guess the company. Alorica ? Been there for 1 yr. Handled AT&T telco account.

If first time mo you just have to show your trainers na willing ka magwork sa BPO, show them your eagerness. Tapos confidence lang, since nakapasa ka na naman. Syempre may mock call yan. Always compose yourself. Pag-aaralan nyo rin yung do's and don'ts sa company and sa account na papasukan mo. You need to multitask as well during mock call or assesment/certication kasi ige-gauge din kayo dyan.

Anyway ano pala account mo baka mabigyan kita tips. baka alam ko account na hawak mo.

Let me guess the company. Alorica ? Been there for 1 yr. Handled AT&T telco account.

If first time mo you just have to show your trainers na willing ka magwork sa BPO, show them your eagerness. Tapos confidence lang, since nakapasa ka na naman. Syempre may mock call yan. Always compose yourself. Pag-aaralan nyo rin yung do's and don'ts sa company and sa account na papasukan mo. You need to multitask as well during mock call or assesment/certication kasi ige-gauge din kayo dyan.

Anyway ano pala account mo baka mabigyan kita tips. baka alam ko account na hawak mo.

Medyo kabado lang ako sir pagdating ng mock call kasi baka maaligaga habang may kausap tsaka may software na inooperate ganon huhu. Though medyo computer literate naman ako since i play online games po.

Amazon po yung account na binigay sakin. I looked it up and andaming horror stories sa google even from reputable sources talaga. Kaya medyo natatakot din ako na maranasan na 2 weeks straight ang work tapos working student pa po ako with 16 units (