Reset your Chromebook to factory settings
You can make your Chromebook run like new again by doing a factory reset. If you will no longer be using your device, you may want to do a factory reset.
A factory reset erases all the information on your Chromebook's hard drive, including all the files in the Downloads folder.
Before you reset, make sure to
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Note: If you're using your Chromebook at work or school, you can't reset it.
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Before you factory reset your Chromebook
Step 1: Make sure you should reset
You might want to reset your Chromebook if:
- You see the message "Reset this Chrome device"
- You're having problems with your user profile or settings
- You've tried restarting your Chromebook and it's still not working normally
- You want to change the You do not have permission to view the full content of this post.
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Step 2: Try these other steps first
- Turn off your Chrome extensions one at a time, checking each time if your Chromebook is working again. You do not have permission to view the full content of this post.
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- Try You do not have permission to view the full content of this post.
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If neither of these steps fix the problem, continue to step 3.
Step 3: Back up your files and info (important)
Factory reset erases
all the information on your Chromebook's hard drive, including your settings, apps, and files. Before you reset, make sure to:
- Sync your information and settings to your Google Account. You do not have permission to view the full content of this post.
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- Back up your files on Google Drive or an external storage device. You do not have permission to view the full content of this post.
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The factory reset won't delete any of your files on Google Drive or external hard drive.
Factory reset your Chromebook
- Sign out of your Chromebook.
- Press and hold Ctrl + Alt + Shift + r.
- Select Restart.
- In the box that appears, select Powerwash View attachment 781811 Continue.
- Follow the steps that appear and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the You do not have permission to view the full content of this post.
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- Once you've reset your Chromebook:
- Follow the onscreen instructions to You do not have permission to view the full content of this post.
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- Check if the problem is fixed
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