❓ Help Samsung J5 Prime cant turn off

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_Zenraval

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Mga ka PHC baka po may alam nitong ganitong problem di po kasi maturn off yung phone kelangan ng password eh di ko nmn po alam yung password. nagtry na po ako ng mga possible na password na ginagamit ko pero ayaw padin. salamat po sa makakatulong.
 

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