❓ Help Pldt modem wireless no internet but connection is good when connected in ethernet cable (via sophos)

[khuimz]

GOOD DAY PO mga MASTER!
Pano po ayusin kapag walang internet?
PLDT po ang gamit naming modem.
Connected via ethernet cable and wi-fi pero wala po internet connection.

However, may internet access po kami kapag naka connect yung pc (ethernet cable) through SOPHOS FIREWALL.

Ano po kaya problem?


-We tried resetting the modem po pero wala pa din po.

Just asking po if may naka encounter na nang ganitong issue.

Thanks po nang marami! ^_^

 

[rockyswordz]

Try mo po access yung site to modify ng wifi po baka kasi my na tweak ka dun o kaya sa phone din yan minsan try din restart din sana nakatulong.

 

[Cybeat]

gumagamit ka paps ng internet firewall? check mo settings ng firewall mo.

 

[khuimz]

gumagamit ka paps ng internet firewall? check mo settings ng firewall mo.

yes po Sir Cybeat. Sophos XG-230 po.