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We understand your sentiments, Neth. Our system has detected your number to have irregular usage on your phone which may be an offense to Smart’s policies/terms and conditions, we are sorry but we cannot restore your SIM/MIN. We suggest that you send us the following:
• Written complaint letter with signature and alternative contact number
• Valid Government ID with your signature (for signature verification)
You may send it to us via private message (PM) at Facebook. Our investigation officer will send you an SMS as soon as they receive your documents.
By the way, also send us the following details below for our documentation:
-Other contact number
-Handset Device/model
-Date or time of last successful internet access
-Website last accessed
We will wait for your response. Thanks.
We understand your sentiments, Neth. Our system has detected your number to have irregular usage on your phone which may be an offense to Smart’s policies/terms and conditions, we are sorry but we cannot restore your SIM/MIN. We suggest that you send us the following:
• Written complaint letter with signature and alternative contact number
• Valid Government ID with your signature (for signature verification)
You may send it to us via private message (PM) at Facebook. Our investigation officer will send you an SMS as soon as they receive your documents.
By the way, also send us the following details below for our documentation:
-Other contact number
-Handset Device/model
-Date or time of last successful internet access
-Website last accessed
We will wait for your response. Thanks.