Correct na correct po kayo! I just had my sim blocked biglaan. I used it almost everyday. hindi naman nabablock kasi di ko msyado sinasagad sa Dl. Then this morning I called CS. Iba napo ang strategy nila.
This particular sim has been blocked and unblocked for few times narin. As my conversation go with the CS, turned out, they already kept a record of my sim number. When I said I can't connect to FB, hindi man lang tinanong ni CS yung promo ko, and when is the last time na gumagana si FB. The weirdest thing is that, the cs told me that "bale 10pm ayaw napong gumana?" eh wla pa nga akong nababanggit na oras. then he asked me to provide nalang ng complaint in pdf format, send dun sa FB and Twitter ng smart, with my name, valid ID etc. Then the man started to ask me my full name, and then he asked for my complete address, I said ano po ulit yun, and so ended the call.
The bottom line, CS calls will not be a good way anymore to unblocked sim that has "records". Bili nalang talaga ng baong sim, 30 pesos.