❓ Help How to remove another load?

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Nkpag register Ako ng COC10, nkpag register nman mga ilang or as ng ALLDAY20. Pagbukas ko ng internet(gamit ng all day), hndi mka access maliban sa Google lang (dahil ata sa coc10)... Pano po tanggalin yung coc10?
 
hindi po maooff ang subscription. ganyan din nangyari saken dati, nagdouble ako ng promo sa smart. sabi saken ng customer service wala daw silang program to turn off existing promo.
 
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