Pahelp po parang awa niyo po sa gcash

[haimen]

hello po namatay po kapatid ko tapus naiwan niya phone niya kasama sim at gcash niya kaso di namin alam password ng phone at gcash kaya naiformat namin, kaya di namin maopen gcash niya dahil sa face verification paano po mabawi gcash niya may laman po na malaki sayang naman pangdagdag bill namin sa hospital please po any help

 

[mojie28]

Medyo masalimuot master pero try mo ito.

1. Secure the Physical SIM Card
Even if the phone is locked, the SIM card is crucial because it is linked to the GCash account.

• If the phone cannot be unlocked, go to the nearest Globe/Telco store to request a new SIM card with the same number.
• You will need to present a Death Certificate and proof of relationship/legal heir documents to the Telco.

2. Prepare Required Documents
GCash requires proof of the owner's passing and your legal right to the funds. Prepare digital copies (photos or PDF) of the following:

• Death Certificate (PSA-certified preferred).
• Valid ID of the deceased.
• Valid ID of the Claimant (you).
• Proof of Relationship (e.g., Birth Certificate for children, Marriage Contract for spouses).
• Notarized Affidavit of Self-Adjudication or Waiver of Rights (If there are other heirs, they must sign a waiver).

3. Contact GCash Support (File a Ticket)
Since you cannot access the account to use the Help Center, you must file a ticket via another GCash account or the official Facebook page.

• Use "Chat with Gigi" on the GCash Help Center website.
• Report that the user is deceased and request a "Transfer of Funds from Deceased User".
• You will be given a ticket number to track your request.

4. Transfer the Funds
After the documents are validated, GCash will typically instruct you to do the following:

• Create a new, fully verified GCash account (if you don't have one).
• Provide your new GCash account details to the agent.
• The funds from the deceased account will be transferred to your account.

Important Notes:

• Process Duration: This process can take anywhere from 48 hours to 3 weeks.
• GInsure: If the user has GInsure (e.g., Bill Protect or Cash for Funeral Costs), inform the agent, as this can trigger insurance claims.
• Do not use scanned/PDF documents: Provide clear, actual photos taken from your phone, as scanned files are often rejected.