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Eternal Poster
Application Link:
Shift Schedule: Night Shift
Years of Experience Required: 1-2 years
Salary: Negotiable
Educational Attainment Required: HS Diploma or Equivalent
Job Description
Position Purpose: The purpose of this position is to consult customers regarding support of various products, conducting product demonstrations and maintaining general after-sales support.
Key Responsibilities:
As a member of this department, you will oversee activities to ensure the following outcomes are achieved:
- Maintain updated knowledge of all company products and services to provide adequate education to customers
- Provide information and instructions about relevant products and services
- Make product and service suggestions to meet the customer's specific needs
- Field incoming phone calls and respond to phone messages from customers
- Promptly respond to customer questions submitted via email or our website
- Answer customer questions and provide information to resolve any issues
- Process orders and domestic returns
- Obtain necessary information from customers to adequately follow up
- Document important customer information for future reference
- Collect and record customer feedback and information and share with appropriate departments and team members
- Generate interest in new products or services and connect customers with salespeople when required
- Foster and maintain relationships with customers to improve our retention rate
- Attend all required customer service-related meetings
- Responding to customer inquiries by email, chat, and phone
- Performs other duties as assigned
- Qualifications and Requirements
- 1+ years’ of experience in a customer service-related role
- Excellent written and verbal communication skills.
- Ability to foster and maintain working relationships
- Organizational skills with the ability to manage numerous projects and priorities at once
- Positive, service-oriented attitude
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Basic computer skills and excellent phone disposition
- Willingness to work independently or as part of a team
- Integrity – acting ethically, putting the organisation’s interests before personal interests.
- Collaborative yet curious and courageous – the ability to function as an effective team member but also having the curiosity to ask questions and the courage to persist in robust discussion with the management team, peers & supervisors.
- Emotional intelligence – demonstratable self-awareness, self-management and empathy manifested through strong interpersonal skills.
- Commercial judgment and instinct – the ability to demonstrate good business instinct and acumen and to assimilate and synthesise complex information.
- Active contribution – must be an active contributor with genuine interest in the company and its business.
- A high school diploma or equivalent
✔ Comprehensive health and life insurance starting on your 16th day of employment, including coverage for one free dependent
✔ Flexible leave credits that can be used for vacation, emergencies, and sick leave
✔ Exciting Mid-Year Parties with giveaways and cash prizes!
✔ Endless opportunities for career advancement
✔ We set you up for success with a company-provided PC/laptop and fiber internet connection
✔ Tech-on-Wheels support
✔ Join our CS Social Clubs and Special Interest Groups to connect with colleagues
✔ International career growth and networking opportunities
✔ Unlimited cash incentives for successful referrals
✔ In-house psychiatrist available to support employees' well-being
✔ Become part of the Employee Share Units program
✔ Cloudstaff Dream Points – redeemable for useful items like appliances, kitchen gadgets, and more
CLOUDSTAFF: BUILD YOUR CAREER, ANYWHERE
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
WHY CLOUDSTAFF IS THE #1 WORKPLACE?
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.