Hello! It's frustrating to experience internet connectivity issues. Since you've already tried restarting and hard resetting your modem without success, here are a few more troubleshooting steps you can try:
1. Check Network Cables: Ensure all cables are securely connected to your modem and devices. Sometimes a loose cable can cause connectivity problems.
2. Check YOTC Modem Lights: Look at the lights on your YOTC modem. Different patterns indicate different statuses. If any light is off or blinking in an unusual way, it could indicate a problem.
3. Contact YOTC Customer Support: If the issue persists, it's best to contact your internet service provider, YOTC, for assistance. They may be able to diagnose the issue from their end or send a technician to inspect your connection.
4. Signal Interference: Nearby electronic devices, thick walls, or even other wireless networks can cause signal interference. Try moving your modem to a different location to see if it improves your connection.
5. Factory Reset: As a last resort, you can perform a factory reset on your modem. This will revert it to its default settings. Just make sure to note down any custom settings before doing so.
I hope one of these steps helps resolve your internet connectivity issue. Let us know if you need further assistance!
PH