PHAgentic Ai In Action: Build Ai Agents For Helpdesk Professionals
Released 06/2025
With Bryan Li
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill level: Beginner | Genre: eLearning | Language: English + subtitle | Duration: 50m 9s | Size: 103 MB
Learn the fundamentals of agentic AI and AI agents and put agentic AI into action by building a business AI agent using Microsoft Copilot Studio.
Course details
Agentic AI is revolutionizing business operations by enabling AI-powered agents to automate tasks and enhance user experiences. In this course, instructor Bryan Li guides you through the fundamental concepts of agentic AI and AI agents, helping you understand their role in modern business. Through hands-on exercises, you'll put agentic AI into action by building AI agents using the low-code development platform Microsoft Copilot Studio. As a key example, you'll develop an IT support AI agent that automates helpdesk tasks, responds to user inquiries, and improves operational efficiency. Learn how to enhance AI agents with custom knowledge, triggers, topics, and actions, as well as publish and monitor them to ensure optimal performance. Whether you're new to AI or looking to expand your skills, this course will equip you with the tools to build powerful AI-driven solutions for your business.