Hello XxFloaTxX! It's great that you're interested in using Globe's 5G service with your capable phone and SIM. If you're experiencing issues with not being able to access 5G, here are some troubleshooting steps you can try:
1. Make sure your phone is 5G-capable: Double-check your phone's specifications to ensure that it is indeed 5G-compatible. Some older models may not support 5G connectivity.
2. Check network coverage: Verify that you are in an area with Globe's 5G coverage. Not all locations may have 5G service available yet, so it's essential to be in a supported area.
3. Enable 5G in your phone settings: Go to your phone's network settings and ensure that 5G is enabled. Sometimes, 5G may be turned off by default, so you'll need to switch it on.
4. Restart your phone: Sometimes a simple restart can help refresh your phone's network settings and establish a connection to the 5G network.
5. Contact Globe customer support: If you've tried the above steps and still can't access 5G, it's best to reach out to Globe's customer support for further assistance. They can check your account settings and ensure that everything is correctly configured on their end.
Hopefully, by following these steps, you'll be able to resolve the issue and start enjoying Globe's 5G service. Let me know if you have any other questions or need further assistance!
PH