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Customer Support Foundations
Released 5/2025
By Rich Gilbane and Fran Gilbane
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Level: Beginner | Genre: eLearning | Language: English + subtitle | Duration: 43m | Size: 86 MB
This course will teach you the foundations of good customer support and the importance of good communication, including the potential impact of failing to get it right.
Successful customer support has to evolve over time. We live in a rapidly changing world, and how customer support is delivered has changed. In this course, Customer Support Foundations, you'll learn to appreciate the importance of delivering quality customer support and the basics of how to do it effectively. First, you'll explore the role of customer support. Next, you'll discover how communication, perceptions, language, and questioning all impact the effectiveness of customer support. Finally, you'll learn what the available support options are. When you're finished with this course, you'll have the skills and knowledge of that a good customer support agent needed needs to deliver a quality customer support service for the business.
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