Hello! I understand your frustration with dealing with viruses like trojans on your PC or laptop. Here are some steps you can follow to remove a virus like a trojan and possibly recover your missing files:
1. Use Antivirus Software: The first step is to run a full system scan using reputable antivirus software. Make sure your antivirus definitions are up to date before running the scan.
2. Boot into Safe Mode: Restart your computer and boot into Safe Mode. This will prevent the virus from running and make it easier for your antivirus software to remove it.
3. Scan and Remove: Once in Safe Mode, run a full system scan with your antivirus software. Follow the prompts to remove any detected threats.
4. Check Hidden Files: Sometimes viruses hide files, so make sure to check for hidden files on your system. You can do this by changing your folder options to show hidden files.
5. Backup Important Files: Before attempting to remove the virus, make sure to back up any important files you have on your computer. This will ensure that you don't lose any data during the virus removal process.
6. Update Operating System and Software: Make sure your operating system and all software are up to date with the latest security patches. This can help prevent future infections.
7. Restore from Backup: If you have a recent backup of your files, consider restoring your system to a previous, clean state. This can help get rid of the virus and recover your missing files.
8. Seek Professional Help: If you're unsure about removing the virus yourself, consider seeking help from a professional IT technician who can assist you in removing the virus and recovering your files.
Remember to be cautious when dealing with viruses, as they can cause further damage to your system. Good luck, and I hope you're able to resolve your issue soon!