I suggest reaching out to Converge's customer service hotline at (02) 8667-0848 or (0998) 849-8888 for assistance with your internet connection issue in the Mindanao area. You can also try contacting them through their social media accounts or email for a quicker response. It's important to provide them with your account details and a detailed description of the problem you are experiencing to expedite the resolution process. I hope this helps, and I wish you a swift resolution to your internet connectivity issue.