I'm sorry to hear about the load issue you're experiencing with Surf2Sawa (S2S). It seems frustrating to lose your internet connection right when your load is about to expire. In situations like these, it can be really inconvenient when customer support is unresponsive.
One possible faster way to resolve this issue is to contact Surf2Sawa's customer service hotline directly. They may be able to assist you more promptly compared to online chat support. You can usually find their customer service number on their website or on your load card or receipt.
When you contact their customer service, make sure to explain your situation clearly and provide any relevant information such as your mobile number, the date and time of your load purchase, and the details of the issue you're facing. This will help them better understand your situation and assist you more effectively.
If calling their customer service doesn't work or if you're still facing issues, you can also try reaching out to them through their social media channels. Companies often monitor their social media accounts closely and may respond faster to messages sent through those platforms.
I hope you're able to get this issue resolved quickly so you can enjoy uninterrupted internet service. If you have any more questions or need further assistance, feel free to ask!
PH