1. Hard Reset the Router (Factory Reset)
Since the router keeps rebooting, we can try doing a hard reset to revert it back to factory settings. This should remove the problematic firmware and restore the router to its default state.
To do this:
Find the reset button on the back of your router.
Use a paperclip or pin to press and hold the reset button for 10-15 seconds.
Wait for the router to reset. The lights should blink or reset to default, which means the router is back to factory settings.
After the reset, you can access the router’s settings page again (usually 192.168.1.1 or 192.168.0.1), using the default username and password (you can find these on the label of your router).
2. Reinstall the Correct Firmware
If you can get back into the router's settings after the reset, reinstall the correct firmware version for your router model. Make sure you are using the firmware designed specifically for the F6600P model.
You can check the Converge website or contact their customer support for the correct firmware version.
If you're unsure, you might be able to ask Converge for help or find the firmware through a reliable tech forum or a Converge user community.
3. Check if the Router is Still Under Warranty
If the issue persists, it’s possible that the firmware upgrade damaged the router, in which case you might need to request a replacement or request support from Converge.
Converge should be able to send you a replacement router if it's still under warranty.
4. Contact Converge Support
If all else fails, contact Converge customer support directly. You can reach them through the Converge customer care hotline or their official website.
Let them know that you mistakenly upgraded to an incompatible firmware version and that your router is stuck in a reboot loop.
5. Plan 1599 200Mbps
If you’re looking to confirm or troubleshoot your Plan 1599 with 200Mbps connection, it’s best to ask Converge support for any specific troubleshooting steps for your current internet plan. They should be able to verify your connection speed and ensure everything is set up correctly after the router issue is resolved.