Hi! It seems like you are encountering issues with the Sparkle TV app on your Redmi Note 13 Pro Plus 5G Chinese version. The green screen and random restarts can be quite frustrating. Here are some steps you can try to troubleshoot the issue:
1. Clear App Data and Cache: Go to Settings > Apps > Sparkle TV > Storage, then clear the app data and cache. This can sometimes resolve app-related issues.
2. Update the App: Make sure you have the latest version of the Sparkle TV app installed. Check the Google Play Store for any updates available.
3. Check for System Updates: Ensure your phone's software is up to date. Go to Settings > About Phone > System update to check for any available updates.
4. Restart Your Phone: Sometimes a simple restart can fix minor glitches and issues.
5. Reset App Preferences: Go to Settings > Apps > Menu (three dots) > Reset app preferences. This will reset all app preferences, including app permissions.
6. Factory Reset: If the issue persists, you may consider performing a factory reset on your phone. Remember to backup your important data before doing so.
If none of these steps resolve the issue, it's possible that there may be compatibility issues with the Sparkle TV app and your specific device model. In that case, you may want to reach out to the app developer for further assistance or consider using alternative streaming apps that are more compatible with your device.
PH