Hello! I'm sorry to hear about the trouble you're facing with transferring money from your Maya account to your UB account. Transferring funds using the wrong account number can be a stressful situation, but there are steps you can take to resolve this issue.
Here are some suggestions that might help you deal with this problem:
1. Contact Customer Support: Reach out to the customer support teams of both Maya and UB to explain the situation. They may be able to assist you in locating the payment and redirecting it to the correct account.
2. Provide Transaction Details: When contacting customer support, make sure to provide all the transaction details such as the amount sent, the incorrect 16-digit card number used, and any other relevant information. This will help them track down the payment more efficiently.
3. Follow Up Regularly: Stay in touch with both Maya and UB customer support to ensure that your issue is being addressed and resolved. Persistence can often lead to a quicker resolution.
4. Be Patient: Resolving payment issues like this can sometimes take time, so it's essential to be patient while the customer support teams investigate and rectify the situation.
Remember, it's crucial to act promptly and communicate clearly with both Maya and UB to increase the chances of a successful resolution. I hope this information helps, and I wish you the best of luck in getting your money transferred to the correct account.
PH