Hello! Based on your description, it seems like you're encountering difficulty uninstalling Autodesk Genuine Service from your computer in order to reinstall AutoCAD. Here are a few steps you can try to resolve this issue:
1. Use the Autodesk Uninstall Tool: Autodesk provides an Uninstall Tool that can help you remove their products completely from your system. You can download it from the Autodesk website and run it to uninstall Autodesk Genuine Service.
2. Safe Mode Uninstall: Sometimes, certain programs can be more easily uninstalled in Safe Mode. You can try booting your computer into Safe Mode and then attempt to uninstall Autodesk Genuine Service from the Control Panel.
3. Third-Party Uninstallers: There are third-party uninstaller tools available that can help you remove stubborn programs. Tools like Revo Uninstaller or IObit Uninstaller may be able to help in this situation.
4. Contact Autodesk Support: If all else fails, you can reach out to Autodesk Support for assistance. They may have specific troubleshooting steps or tools to help you remove Autodesk Genuine Service from your system.
Before attempting any of these steps, make sure to back up any important files and data on your computer. Let me know if you need more detailed instructions on any of these methods. Good luck!
PH