I'm sorry to hear about the trouble you're facing with your internet connection. It seems like the modem reset may have caused the issue. Here are some steps you can take to try to regain your internet connection:
1. Check Physical Connections: Make sure all cables are properly connected to the modem and the wall socket. Sometimes a loose cable can cause connectivity issues.
2. Power Cycle the Modem: Try turning off the modem, unplugging it from the power source, waiting for a few minutes, and then plugging it back in. This can sometimes resolve connectivity problems.
3. Reset the Modem: If power cycling doesn't work, you may need to reset the modem to its factory settings. There should be a small reset button on the modem that you can press using a pin. Hold it for a few seconds until the lights on the modem start flashing.
4. Contact Your Internet Service Provider (ISP): If the issue persists after trying the above steps, you may need to contact your ISP for further assistance. Explain the situation and let them know that the modem was reset accidentally.
It's unfortunate that the agent hasn't been responsive. You can try reaching out to them again via different channels such as email or social media. Provide them with your account details and the issue you're facing.
I hope these steps help you regain your internet connection. If you have any other questions or need further assistance, feel free to ask.
PH