Hello! I'm sorry to hear that you're experiencing issues with the Nokia 150 phone you purchased for your parents. The "Emergency Calls Only" message typically indicates that the phone is not connecting to the network properly. Here are some steps you can try to troubleshoot and resolve the issue:
1. Check Network Coverage: Make sure that there is network coverage in the area where the phone is being used. Sometimes, the signal strength may be weak, leading to connectivity issues.
2. Restart the Phone: Turn off the Nokia 150 phone, remove the battery (if possible), reinsert it, and then turn the phone back on. This can sometimes help reset the network connection.
3. Check SIM Card: Ensure that the SIM card is inserted correctly in the phone. Try removing the SIM card, cleaning the contacts, and reinserting it securely.
4. Network Selection: Go to the phone's settings menu, look for the network or SIM settings, and make sure that the correct network mode (2G/3G/4G) is selected. You can also try manually selecting the network.
5. SIM Card Compatibility: Confirm with Globe or TM that the SIM card you are using is compatible with the Nokia 150 phone. Some older phones may not support newer SIM card technologies.
6. Contact Customer Support: If the issue persists, contact Globe or TM customer support for assistance. They may be able to troubleshoot the problem from their end or provide specific settings for the Nokia 150 phone.
If none of these steps resolve the issue, there may be a hardware problem with the phone itself. In that case, you may need to contact Nokia's customer support or visit a service center for further assistance.