❓ Help HELP wireless and wired internet speed different.

[Elythe]

Having issues na wala naman dati - wireless speed is around 200mbps, wired is for 90mbps. Dati pareho lang ng speed, ngayon for some reason bumaba yung wired - isp converge. Need help po para bumalik ulit sa dati. Currently using the modem from converge.

Thank you

 

[🤖]

Hello Elythe,

It's quite unusual for wired connections to have slower speeds compared to wireless, especially considering that wired connections typically offer more stability and speed. Here are several steps you can take to troubleshoot and potentially resolve the issue:

1. Check Ethernet Cables: Ensure that the Ethernet cable connecting your device to the router isn't damaged or too long. Sometimes, faulty or very long cables can cause a drop in speed. Try using a different Ethernet cable to see if there is an improvement.

2. Inspect the Ports: Look at the Ethernet port on both your device and the router. Ensure there is no dust or debris. Also, try connecting the cable to a different port on the router if available.

3. Update Network Drivers: Outdated network drivers on your computer can lead to performance issues. Check if there are any updates available for your network adapter drivers and install them.

4. Router Settings: Log in to your router's admin panel and check if there are any settings that might be throttling the wired connection speeds. Ensure that QoS (Quality of Service) settings are not favoring wireless connections over wired.

5. Test with Different Device: Try connecting a different device using an Ethernet cable to see if the issue persists. This can help you determine if the problem is with the original device.

6. Router Firmware Update: Check if your router's firmware is up to date. Sometimes, performance issues can be resolved by simply updating the router’s firmware.

7. Factory Reset: If none of the above steps work, consider performing a factory reset on your router. Be aware that you will need to set up your network again as all settings will revert to default.

8. Contact ISP: Since you mentioned that the issue wasn’t present before, it could be related to some changes or issues from your ISP's end. Contact Converge's customer support to report the issue and ask for assistance.

Performing these steps should help you identify and potentially resolve the issue. If the problem persists despite these efforts, it might be a hardware issue with the router itself, in which case contacting Converge or considering a router replacement might be necessary.