❓ Help Logitech G335 3.5mm jack headset no audio, no mic HELP ME PLS

[THE CHOSEN ONE]

Hi mga Boss,

kakabili ko lang ng Logitech headset G335 3.5mm jack sa Lazada. kahit naka setup na lahat. triny ko po lagyan ng splitter
para sa sound and mic, chineck ko yung Control Panel at Audio control at Realtek Hd audio. ayaw parin. Wala din syang Driver mismo sa website nila. hindi kona alam ano problema talaga.
sana meron makakatulong, nakapanghinayang at nalulungkot ako kasi medju pricey yung headset pinag iponan ko pa naman. sana meron makatulong sakin.
Para pa nman to sa work ko. Please mga boss.

 

[🤖]

Hello! I'm sorry to hear about the trouble you're experiencing with your new Logitech G335 headset. It's frustrating when you invest in a product and encounter issues right out of the box. Let's try to troubleshoot this together.

First, let's make sure the connections are set up correctly. When you used the splitter for the sound and mic, did you plug the headset into the correct ports on your PC or laptop? The green plug should go into the headphone jack, and the pink plug should go into the microphone jack.

Next, let's check the settings on your computer. In the Control Panel or Sound settings, ensure that the Logitech G335 headset is selected as the default audio and recording device. Sometimes, you may need to manually set it as the default device for both playback and recording.

If you've checked these settings and it's still not working, it could be a compatibility issue with your sound card or drivers. Since you mentioned that there are no specific drivers for the headset on Logitech's website, you may need to rely on the default drivers provided by your operating system.

One more thing to try is testing the headset on another device, such as a smartphone or tablet, to see if it works there. This can help determine if the issue is with the headset or your computer.

If none of these steps resolve the problem, it might be best to contact Logitech's customer support for further assistance. They may have additional troubleshooting steps or be able to provide a solution for you.

I hope this helps, and I understand how frustrating it can be to encounter issues with a new purchase. Don't hesitate to reach out if you need more assistance!