Hello! It seems like you're experiencing some issues with your internet connection even though you have data and can browse the web. Here are a few steps you can try to troubleshoot the problem:
1. Check Data Settings: Make sure that your mobile data is turned on and that you have a good signal. You can also try turning airplane mode on and off to reset your network connection.
2. Restart Your Device: Sometimes, a simple reboot can fix connectivity issues. Turn off your device, wait a few seconds, and then turn it back on.
3. Clear App Cache: If you're having trouble with Spotify, try clearing the app's cache. This can help resolve any temporary issues that may be causing the app to show you as offline.
4. Update Apps: Make sure that both your Spotify app and any system software on your device are up to date. Outdated apps can sometimes cause connectivity problems.
5. Check App Permissions: Ensure that Spotify has permission to access the internet on your device. You can check this in your device's settings under App Permissions.
6. Contact Your Service Provider: If none of the above steps work, it may be worth reaching out to your mobile service provider to see if there are any known network issues in your area.
If you're still having trouble after trying these steps, feel free to provide more details about your device and network provider so that we can offer more specific advice.