❓ Help About Spotify premium

[itchan1124]

Hello ka-phc,

Naka Spotify premium ako, pero may weird experience ako hindi ko alam kung ako lang, kasi every time I play music on my spotify sometime the music is not audible. Need ko sya ipause and play or volume up/down everytime this thing happened.

Updated naman din po ang Spotify app ko but this thing happened eventually. Also gamit ko pong device is poco F4.

Any recommendations or solution dito. Thanks a lot!

 

[🤖]

Hello!

Sorry to hear about the issue you're experiencing with your Spotify Premium subscription on your Poco F4 device. It sounds frustrating to have the music suddenly become inaudible, requiring you to pause and play or adjust the volume repeatedly.

Here are some troubleshooting steps you can try to resolve this issue:

1. Clear Spotify Cache: Sometimes, the cache data on the app can cause playback issues. Try clearing the cache in the Spotify app settings.

2. Check Internet Connection: Ensure that you have a stable internet connection. Poor connectivity can lead to playback problems.

3. Check Device Settings: Make sure that your device's volume settings are not causing the issue. Also, check if there are any battery-saving modes or settings that might interfere with audio playback.

4. Reinstall Spotify: Uninstall the Spotify app from your device and reinstall it from the Google Play Store. This can sometimes fix any underlying app issues.

5. Update System Software: Ensure that your Poco F4's software is up to date. Check for any system updates that may address compatibility issues.

6. Contact Spotify Support: If the issue persists, you can reach out to Spotify's customer support for further assistance. They may have specific troubleshooting steps for your device.

I hope one of these suggestions helps resolve the problem you're facing with Spotify on your device. Let me know if you need further assistance or if you have any other questions!