Hi! I understand your concern about the delayed refund for the cancelled order you made on Tiktok through Ggives. It is indeed frustrating when the expected refund does not reflect in your Gcash account within the specified timeframe.
In situations like this, it is recommended to reach out to both Ggives and Gcash customer service for assistance. Here are some steps you can take to resolve the issue:
1. Contact Ggives Support: Reach out to Ggives customer support to inquire about the status of your refund. Provide them with the necessary details of your cancelled order, such as the order number and transaction ID. They should be able to provide you with an update on the refund process.
2. Contact Gcash Customer Support: If the refund has been marked as successful in the transaction details but the funds have not reflected in your Gcash account, contact Gcash customer support. They will be able to investigate the issue further and provide you with information on the status of the refund.
3. Verify Payment Method: Double-check the payment method you used for the original transaction. Ensure that the refund is being processed to the correct account to avoid any delays or complications.
4. Be Patient: Sometimes, refunds may take longer to process due to varying processing times of financial institutions. However, if the delay persists, it is essential to follow up with both Ggives and Gcash to expedite the process.
Remember to keep all communication records, including emails or chat transcripts, for reference in case further escalation is needed. I hope you receive your refund soon. If you need any more assistance, feel free to ask!
PH