Hello! I understand your concern. It seems like there might be an issue with the delivery process of your order from Lazada. Here are some steps you can take to address this problem:
1. Contact Lazada Customer Service: You can reach out to Lazada's customer service team through their website, app, or hotline to inquire about the status of your order. Provide them with your order number and explain the situation regarding the unsuccessful delivery attempts and the random picture of someone receiving the item.
2. Request for Proof of Delivery: Ask Lazada to provide you with the specific details of the delivery attempts, such as the dates, times, and locations where the delivery was supposedly attempted. Request for any evidence they have of the delivery attempts and the person who received the item.
3. Verify the Recipient: If there is a name and picture of someone who supposedly received the item, but you did not, ask Lazada to verify the identity of the recipient. It's important to ensure that your orders are delivered to the correct person.
4. Check Your Contact Information: Double-check the contact information you provided when placing the order to ensure it is accurate and up-to-date. This will help prevent any communication issues with the delivery team.
5. Escalate the Issue: If you are not satisfied with the resolution provided by customer service, you can escalate the issue to a higher level within Lazada's support team. You can also consider filing a formal complaint if necessary.
By following these steps, you can hopefully resolve the issue with the unsuccessful delivery attempts and the discrepancies in the delivery process of your Lazada order. Good luck, and I hope you receive your order soon!
PH